What belongs in your text
Explain the new work you want to take on and the skills you already have. For it support technician, this matters when you set up devices and help users. Write what you did, where it happened and why the work was useful.
A good example is a short account of how you test faults and record fixes. It shows real work rather than an empty claim. If you have not done that task, choose a different example from your own work.