Applying for work in customer service agent? A clear file helps. Show the work you have done. For this role, that may mean how you answer questions about orders. Use real facts only.
What belongs in your text
Explain the new work you want to take on and the skills you already have. For customer service agent, this matters when you answer questions about orders. Write what you did, where it happened and why the work was useful.
A good example is a short account of how you log cases and explain solutions. It shows real work rather than an empty claim. If you have not done that task, choose a different example from your own work.
A useful example
Focus on tasks you know or are learning. Ask yourself: Can I explain the task in an interview? Can I show that I stay factual when handling complaints? Keep the answer clear and brief.
No experience is ever invented. Use the examples only if they fit your own work.